Special Orders and Personalized Items:
If we do not have an item in stock that you wish to purchase, please don't hesitate to call us. We will do our best to special order it for you. Please give yourself two to four weeks for all special orders and personalized items, for some items take longer than others to ship out. All personalized items and special orders are FINAL SALE, and can not be canceled once the order is placed.
Exchanges and Returns:
Little Shop For Babies intention is to offer our customers the highest quality products and provide the most efficient customer service. If for any reason you are not satisfied with your purchase, you may return unused merchandise in its' original condition with all tags attached within 7 days of the date received for a full refund. You may exchange or receive a store credit within 14 days of the date received. Please note that we can not accept returns after 14 days of receiving your package.
*If you wish to return an item, please call us in advance so we can issue you an RA number, which will help identify your package when it comes back. This number should be placed outside the box, as well as written on your return form. We will not accept any returns without an RA#. If an item is returned that does not meet the requirements, it will be shipped back at the customer's expense.
*Shipping and handling costs are non-refundable, and the return shipping costs are the responsibilty of the customer.
*Sale items are FINAL SALE, they can not be returned or exchanged. If you need a different size you may call us to see if we have it in stock to do an even exchange of the exact item. Please note that all shipping costs will be the customer's responsibility.
*All personalized items, custom orders and special orders are FINAL SALE. We can not take back an item that was specially made or ordered for you. If you wish to cancel an order that was not yet placed you may call to do so, however, if the order is already being worked on or is already shipped you may not cancel it.
Sales tax applies to all orders shipped to a New York address. There is no sales tax charged for any other state.
All in stock orders will be shipped within 24 hours of the order being placed. If for some reason we are out of stock on an item, you will be notified right away, and given the option to special order it. Most orders are shipped via priority mail, UPS or Fedex and generally take about 1 - 5 business days.